Frequently Asked Questions
Can you explain what the item conditions mean?
- New: Brand new, never worn, tags still attached!
- Like New: Like new, you won't see any signs of wear.
- Excellent: Hardly worn, you might notice some light wear.
- Great: Only minor wear is visible. Please refer to notes and images for more details.
Do you accept e-transfer?
- Absolutely! Feel free to send us an email (hello@trendykids.ca) to arrange payment via e-transfer.
How much is shipping?
- Orders over $120 ship free within Canada. If your order is under $120, a flat rate of $15 applies.
Do you offer local delivery?
- Enjoy free delivery on orders within 10km of Sydney, Nova Scotia. If you're outside the distance, no worries – you can still take advantage of free pickup!
When can I expect my order?
- All orders will be shipped, delivered or ready for pickup within two days.
- Need your order ASAP? No problem, just send us an email, and we'll do our best!
Do you wash the items?
- Of course! All the gently loved washable items are carefully cleaned before being listed for sale.
What's the return policy?
- We do our best to ensure all items are as described as all sales are considered final.
- If we happen to miss something, please reach out to us within two days of receiving your purchase as we're committed to ensuring you're happy with all the items you receive.
- Don't hesitate to contact us via email at hello@trendykids.ca We're always here to help!